T&C – we
accept all orders on the basis that the following terms and conditions have
been read and adhered to:
All our products
are handmade, and as such there may be slight variations between product to
product. This is not deemed as a fault! Products should be treated with care as
they are delicately handmade and require a soft touch!
We do not offer
refunds on any unwanted products. If products arrive to you in an
unsatisfactory condition due to our mistake then we will be happy to exchange
or refund the items. Please do get in touch if there is a problem with your
order. We will need the faulty items back before any refund or exchange is
If is the customers
responsibility to check their proofs and wording carefully. Once you have
signed off on the wording/fonts/spelling etc then we cannot be held responsible
for any mistakes made after the proof was accepted. If the customer requires a
change after production has commenced, then any costs already incurred will be
passed onto the customer.
Orders can be cancelled as
long as final proofs have not been approved and production has not stared. The
50% deposit is non-refundable if items have already been ordered for your work.
If you wish to cancel after production has started you will be charged for
those items made. We are unable to
refund postage costs unless the item was faulty.
Ordering in stages:
If customer orders stationery
in stages, we can not guarantee design continuity of design including colour
shades of products used. You will need to check with us about delivery times as
if we didn't know about your whole order at the start, we wont have left a space to
make it! But we will do our best for you, please get in touch!
Once ordered, we will send one hard copy of your wedding invitation.. If you choose to change the design of your stationery once the proofs have been received then there will be an additional charge of at least £5 and if you then require another change, a cost of £5 will be charged. Samples for wording will be sent via email. Samples of place cards etc will also be sent via email. If hard copes are required these will be charged from £5 per item.
Our prices are subject to change without prior notice. Any price increase will not affect any confirmed orders.
delay caused by you failing to respond to proofing items within our timescale
could mean a delay in your order being sent out, or in extreme cases, could
mean your order will have to be cancelled